Frequently Asked Questions

Contact:

Ph: 02 4228 8215

Email: ben-shoe@hotmail.com

 

How do I contact customer Service

Call us on 02 4228 8215 Monday - Friday 10am-5pm, Satruday 10am-4pm AEST. Private message us on Facebook (M & Michaels Footwear) or email us at

ben-shoe@hotmail.com

Do you have any local stores

Yes, we have one located in the heart of Wollongong NSW.

67 Crown Street, Wollongong NSW 2500

The item I want says 'sold out' when will it be available again?

The best thing to do would be to contact our customer service team and enquire about getting the item restocked.

What payment methods do you accept?

We accept Visa, Mastercard, Visa Debit, Union pay, Direct Debit and Pay Pal.

How can I track my order?

Every purchase will come with a confirmation email containing a tracking number.

It's been over a week and I still haven't received my item?

First track your order with the tracking number we provided you with, if it says delivered already we will do our best to help you.

I have a store credit, can I use it online?

Yes, you will just have to place the order via email with the reference number of your credit. Any outstanding monies can be paid as direct debit.

The item I ordered last week just went on sale!

Unfortunatly we do not offer price guarentees so can not refund part of the payment if the item goes on sale since you've purchased it.

Can I change or remove my order once it's been placed?

If the order has not yet been shipped by us, then we can change it for something else for more or of equal value. Most items are packaged and posted within the hour so call as soon as possible to avoid dissapointment. We do not provide any refunds once order has been placed.